I got my coupon!! Remember from my post on April Fools Day, about my Easter treat being hollow?
I received a letter from Nestle about a month ago:
Basically this (most likely) generic letter thanked me for letting them (Nestle) know about my incident. It also informed me that they will be using my experience to research the short fall that caused the error.
Enclosed was this awesome Manufacturer’s Coupon! Recall from my original post about the missing filling on, April Fools Day, I spent nothing out of my pocket (other than a 3 minute call). Then received this $3.00 coupon for FREE Nestle product(s):
I “thought” about giving my prize away – however I decided I was going to relish in this gift for providing awesome feedback to this company! I didn’t have to be a hag on the phone to the customer service representative, I was calm, cool, and collected.
This wasn’t my first gift for providing feedback. My family could tell you lots of stories about getting free toiletry products growing up. I can’t remember exactly, but when growing up, I think we got a few months supply of toothpaste or something when I was a teenager! My family would say it was for complaining, I simply feel I was helping hold the companies accountable.
If you were a business owner (or maybe you are), would you like constructive criticism or experienced based feedback to improve your customer loyalty &/or bottom dollar? I DO!
I took the $3.00 and FLEW to the store…mmm…chocolate!
This is what I came out with:
Since our followers are diverse, I thought I would explain, Nestle offers different products in Canada then in the United States.
SOOO – here is a brief explanation to our American and International friends about my chocolate choices.
When I saw the 3 pack of Turtles, I thought it was only fair that I buy them with my coupon – since it was one of their Turtle friends that caused all of this excitement in the first place!
Smarties are delicious little chocolates, similar to the shape of M & M’s – but taste WAY different (well…in my opinion!) In the USA, “smarties” are more like a sweet tart, not chocolate! Interesting…
Aero is a hard to explain but the mint version is one of my favorites!
I had a blast reading my friend Deanne’s post about “What foods are Canadian?” different on her blog High Country Cattle. It reminded me so much of when I moved to Kansas and then onto Texas for college and university and discovered some of my favorite foods could not be found in the USA!
Live Inspired,
Robyn
Awesome! Enjoy your treats! :)
I have a kinda funny product response story. I wrote into Tampax saying that my favorite type of tampon was impossible to find. They ended up sending me coupons for 2 boxes of tampons to apologize for my inconvenience. Unfortunetly I let the coupons sit on my counter too long and they expired before I had a chance to cash them in!!!!
I also recall free white out for years. A dry bottle or bottles that dried out to fast and you had a supply of white out for free! Lol
I loved seeing your mint Aero bar, when I send treats to Crystal they are always Aeros. I also let a company know the other day that I received very poor service at their store trying to return an item. I had the receipt, the packaging and it was only 2 weeks after I bought it at their box store. I was trying to return in in a different city but the receipt did say that was acceptable. Unfortunatly the store I tried to return it to had not carried the item and refused to take it back. So the next morning I called the head office and a few minutes later was rewarded with a gift card for the full purchase of the item and an apology as I had been right about their policies. They also said I could still return the item to the original store if I wanted to. So I actually doubled my money on that shopping trip.
Fantastic Deanne!! Congrats on your double perks – for providing feedback. I’m itching to know what store, maybe you’ll let me know privately!! Happy Shopping. Good to know that Crystal enjoys Aeros ;)
Oh I have Shari – thanks. Too funny Jody!! I completely went blank when trying to remember what I used to get free of – thanks for the reminder!! It wasn’t what I initially wrote – I’ll have to change my post – with a note thanking for you, super sister for the blast into the past.